Refund policy
We hope you love your order — each product is handcrafted with care to support your self-care rituals. But if something isn’t quite right, we’re here to help.
Returns
Due to the nature of our products, we’re only able to accept returns on unopened and unused items in their original condition, within 14 days of delivery.
To request a return, email us at contact@ametrineskin.com with your order number and reason for return. We’ll get back to you with next steps.
Please note:
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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We recommend using a tracked service — we’re not responsible for returns lost in transit.
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Once received and inspected, we’ll process your refund to the original payment method (typically within 5–10 working days).
Faulty or Incorrect Items
If something arrives damaged or isn’t quite what you ordered, please contact us within 5 days of delivery and we’ll sort it out quickly. We may request a photo for our records.
Exchanges
We’re not able to offer direct exchanges at this time. If you’d like a different product, we recommend placing a new order once your return has been processed.